Technical Support

The standard warranty period for AMES products is 24 months from the date of purchase. For certain specialised systems we offer extended warranties of up to 36 months. Warranty covers repair or replacement of parts due to manufacturing defects.

We recommend performing regular calibration of measurement instruments every 1–2 years, or in accordance with the We recommend regular calibration, or at least a factory inspection, of measurement instruments every 2 years, or in accordance with the user’s applicable standards and requirements. For instruments operating in demanding or unstable environments, a shorter calibration interval is advisable. In cooperation with accredited laboratories, AMES provides calibration services compliant with international reference standards.

AMES stations support many common communication interfaces: RS-232, RS-485, Ethernet (TCP/IP), GSM/GPRS, 4G LTE and satellite links. We support Modbus RTU, Modbus TCP, NMEA 0183 and the proprietary AMES protocol for robust data transfer.

Yes. Our equipment is designed for straightforward integration. We provide an open API, support standard protocols and can assist with integration planning and implementation.

Yes. Our systems are modular and fully customizable. We can deliver complete turnkey solutions tailored to the user’s needs, environment, and applicable standards.

Spare parts can be ordered through our website, by e-mail, or by phone. AMES guarantees the availability of spare parts for its own products for 10 years from the date of purchase.

We offer basic user training, advanced maintenance and servicing courses, and specialist training for programming and integration. Training can be delivered on-site, at our facilities or online.

Standard technical support is available during business hours. 24/7 support is available as part of a service contract for critical systems. We also offer remote access for rapid diagnostics and troubleshooting.

To start a complaint, contact us by email or phone and describe the issue (attach photos if possible). Our team will assess the case and propose a solution. Most warranty claims are resolved within 5–7 business days.