Terms and Conditions

The achievement of comprehensive quality in AMES is understood as a permanent process  of continuous improvement of our products, services and operations, which is integrated into the whole enterprise and is in the quality of the organisation and business culture and in the technical quality of the goods and services. We decided to check the continuity and comparability of the company's overall quality internally and externally in accordance with international standards.

By ingading the process of introducing and improving the company's overall quality, we want to achieve the following objectives:

• compliance of the AMES comprehensive quality system with international standards and thus its transparency and comparability
• compliance oftheproducts, services and business with customer requirements
• qualityof the products in relation to:
  • technical implementation and adequacy of technical standards
  • required measurement accuracy and stability
  • user-friendliness
  • security
  • reliability of operation
  • economics
• environmental friendliness
• business performance and growth of AMES
• growth of the company's reputation
• rapid and appropriate reactions to requests andcomplaintsfrom
• prevent problems caused by customers or by a lack of quality to our customers or to
• timely detection and correction of all factors that could reducethequality of the
• the pride of employees onahigh level of overall quality, thus strengthening the affiliation of AMES employees.

When aligning with AMES's comprehensive quality system, we follow the following guidelines:

• AMES operates fully, internally and externally as a high quality company.
• Quality assurance and accountability are distributed throughout the company and throughout the work process.
• Everyone is personally responsible for the quality of their work.
• The extent of personal responsibility for the overall quality of the enterprise is proportionate and consistentwith that of the employee of the company and clearly defined.
• It is upto each employee to immediately draw attention to the obvious shortcomings in the implementation of the quality system and the responsible to act swiftly and appropriately.
• Education is an integral part of the responsibility of management and employees for overall quality.
• Quality cannot be achieved only by checking, but also and mainly by intecting it  into the products through development, production, servicing, and relations with business partners.
• The quality of the products and services we supply to customers is high, defined and constant.
• Customers are  our partners; the implementation of their requirements;  customer training, maintenance and servicing of our products, documentation and handling of customer complaints, and technical help to customers are part of the overall quality of our products and services.
• The basic objective of AMES is general satisfaction of our customers and amployees.
• We strive for correct and partnership relations with suppliers, as such relationships help us to ensure that the products supplied comply with the requirements, to good quality of our products and to the satisfaction of customers.

Comprehensive quality is a strategic orientation for the continued strengthening of AMES's reputation, its market performance, operating results, customer satisfaction and good and partner relations with customers. It is the foundation for successful business and growth of the company, employee satisfaction and their affiliation to AMES.The responsibility for the implementation of quality policy consciously bear, in proportion to its powers, all employees of the company.

Brezovica pri Ljubljani, 12. 05. 2023

We hereby represent and warrant that AMES Products shall conform in all material respects with their description and any applicable specifications and be free from defects in workmanship and materials during a period of twelve (12) months from the date of delivery (either purchased directly from AMES or from an authorized representative).

If any AMES Product proves to be non-conforming in workmanship or materials within the provided period, we undertake, to the exclusion of any other remedy, to repair or, at our option, replace the non-conforming Product or part thereof free of charge. The Product so repaired or replaced shall have a six (6) month warranty period from the date of delivery and otherwise on the same conditions as for the original Product or part thereof, unless the original warranty period extends beyond the six (6) month warranty period, in which case the original warranty period applies. Non-conforming Products replaced shall be placed in our possession for disposal.

This warranty is valid under the following conditions:

• that the device was used in accordance with the supplied instructions
• that the defect has occurred under the normal use and is not a result of any mechanical damage, atmospheric discharge, improper use, accident, theft, vandalism, hostile operating, negligence or error in storing, maintaining, handling, erroneous installation or assembly of the Product
• that the instrument had not been serviced by an unauthorized persons
• the Product is within the warranty period.

To claim the warranty it is necessary:

• a substantiated written claim as to any alleged nonconformity shall have been received by us within thirty (30) days after the nonconformity occurred or became known
• the allegedly nonconforming Product or part thereof shall be sent to AMES properly packed and labeled by you, unless we have agreed to inspect and repair or replace the Product

Under the conditions stated above, we accept the obligation to repair the product within thirty days from the delivery of the device under warranty. Freight and insurance shall be at our expense, subject to you following the return material authorization (RMA) procedures set by us for the return of the non-conforming products, as set forth on our website.

We are not liable for nonconformities arising out of materials, designs or instructions provided by you.

Certain products may have specific warranty conditions that are in addition to or deviate from the standard warranty defined in this product warranty. Specific warranty conditions are detailed in the product information when applicable.

We guarantee the availability of spare parts for a period of ten years from the date of purchase.

Brezovica pri Ljubljani, 12. 5. 2023